Shipping & Returns

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We ship Prime Male orders out as quickly as possible and make returns easy.

Shipping

All orders are sent out on the same day or the next day. If you place your order on the weekend then it will be sent out on the Monday.

All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being sent out.

Please note: The expected delivery times below are given to us by the shipping companies, occasionally parcels are delayed. Please allow extra time for your order to arrive and check your tracking number before contacting us.

Europe:

Any orders to Europe are sent from our depot in England.

FedEx International Connect

Delivery time: 3-6 working days

FedEx International Express

Delivery time: 1-2 working days

Any orders before 1pm GMT are sent the same day. Any orders made after 1pm GMT are sent out the next working day.

UK:

All UK orders are sent from our depot in England.

Royal Mail 48 hour tracking

Delivery time: 1-2 working days

Royal Mail Special Delivery

Delivery time: 1 working day

DHL

Delivery time: 1-2 working days

If you ordered before 1pm GMT we’ll send it the same day. If you ordered after 1pm GMT we’ll send it out the next working day.

USA/CANADA:

Any orders in the US (including Hawaii, Alaska & Puerto Rico), Mexico and Canada are sent from our depot in Tennessee.

USPS Priority

Delivery time: 2-4 working days

FedEx

Delivery time: 1-2 days

Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority

Delvery time: 5-10 working days

USPS International

Delivery time Canada: 5-15 working days

Delivery time Mexico: up to 40 days due to local customs and delivery services.

Orders before 2pm EST are sent the same day. Orders after 2pm EST are sent the next working day.

Australia and the rest of the world:

Orders outside of the USA, UK and Europe are sent from our depot in England.

P2P TrakPak

Delivery time: 5-15 working days

Please note: South American orders can take up to 40 days due to local customs and delivery services.

DHL Express

Delivery time: 2-6 working days

DHL is potentially not available for certain smaller countries.

Please note: International orders can possibly be delayed or held in customs. Please allow extra time for your order to arrive and check your tracking number before contacting.

We regularly send to all parts of the world. If you live in a country that has a local postal service then we can send to you. If you're still unsure you can contact our customer support. 

Countries We Do Not Ship To

Unfortunately there are a number of countries we cannot ship to.

Afghanistan, Algeria, Argentina, Belize, Bermuda, Bolivia, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, French Polynesia, Guatemala, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Kuwait, Libya, Mexico, North Korea, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Réunion, Russia, South Africa, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Turkey, Uganda, U.S. Outlying Islands, Venezuela, Vietnam.

Returns

Returning unopened and unwanted items is easy. Just contact our customer support team here within 7 days of receiving your order. They will give you the appropriate address to return your item(s).