Shipping & Returns
We ship Prime Male orders out as quickly as possible and make returns easy.
Shipping
All orders are sent out on the same day or the next day. If you place your order on the weekend then it will be sent out on the Monday.
All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being sent out.
Please note: The expected delivery times below are given to us by the shipping companies, occasionally parcels are delayed. Please allow extra time for your order to arrive and check your tracking number before contacting us.
Europe:
Any orders to Europe are sent from our depot in England.
FedEx International Connect
Delivery time: 3-6 working days
FedEx International Express
Delivery time: 1-2 working days
Any orders before 1pm GMT are sent the same day. Any orders made after 1pm GMT are sent out the next working day.
UK:
All UK orders are sent from our depot in England.
Royal Mail 48 hour tracking
Delivery time: 1-2 working days
Royal Mail Special Delivery
Delivery time: 1 working day
DHL
Delivery time: 1-2 working days
If you ordered before 1pm GMT we’ll send it the same day. If you ordered after 1pm GMT we’ll send it out the next working day.
USA/CANADA:
Any orders in the US (including Hawaii, Alaska & Puerto Rico), Mexico and Canada are sent from our depots in Tennessee and Salt Lake City.
USPS Priority
Delivery time: 2-4 working days
Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority
Delvery time: 5-10 working days
USPS International
Delivery time Canada: 5-15 working days
Delivery time Mexico: up to 40 days due to local customs and delivery services.
Orders before 2pm EST are sent the same day. Orders after 2pm EST are sent the next working day.
Australia and the rest of the world:
Orders outside of the USA, UK and Europe are sent from our depot in England.
Fedex International Connect
Delivery time: 5-15 working days
Please note: South American orders can take up to 40 days due to local customs and delivery services.
DHL Express
Delivery time: 2-6 working days
DHL is potentially not available for certain smaller countries.
Please note: International orders can possibly be delayed or held in customs. Please allow extra time for your order to arrive and check your tracking number before contacting.
We regularly send to all parts of the world. If you live in a country that has a local postal service then we can send to you. If you're still unsure you can contact our customer support.
Countries We Do Not Ship To
Unfortunately there are a number of countries we cannot ship to.
Afghanistan, Algeria, Argentina, Belize, Bermuda, Bolivia, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, French Polynesia, Guatemala, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Kuwait, Libya, Mexico, Montenegro, North Korea, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Réunion, Russia, South Africa, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Turkey, Uganda, U.S. Outlying Islands, Venezuela, Vietnam.
Returns
We do think that you’ll achieve great results using our products. However, if you’ve decided it’s not for you and you’d like to return something, here is what you can return.
Have you received your order within the last 30 days for USA/Canada or within 14 days for UK & the rest of the world, are your products unused, unopened, still sealed and the product packaging undamaged?
If yes, then please email our customer support team at [email protected] and include:
- Full Name
- Order Number
- Name of product
- Reason for return
Our Customer Support team will then be in touch with the correct return address for your products.
Please remember to include the same details in with your returns.