The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
See our Shipping & Returns page for full information regarding shipping times.
Please contact us within 7 days of receiving your order if you would like to return the order to us.
We only refund unused items, minus all shipping and handling fees.
PrimeMale™ 90 day money back guarantee
We are confident that you will be satisfied with your purchase of PrimeMale™. As a result we will refund your purchase if you haven’t experienced any benefit from taking the product.
Please note that PrimeMale™ is designed for use as a supplement to an already healthy and active lifestyle, including healthy diet and regular exercise. PrimeMale™ is designed to boost your body's own natural testosterone production; it is not synthetic testosterone.
Before requesting a refund, you must have:
Taken PrimeMale™ for a full 90 days as instructed by the packaging.
Exercised regularly, for at least 30 minutes per day, five times per week.
Eaten a consistently healthy diet with correct ratio of macronutrients (proteins/fats/carbohydrates).
We will require the following from you when returning the products:
Your name, address and order number
All used and unused items that were sent to you
A description of your diet and exercise habits
When you return the products to us:
You must use a courier service that requires a signature. We cannot refund you for items that are not returned to us or are lost in the mail.
You will be refunded minus a $35 admin fee and minus the shipping costs.
This guarantee is only available for consumers who have purchased 3 or more boxes.
To claim your refund email cs [at] primemale.com. Any claim must be submitted within 4 months of purchase.
Please be aware that the product works differently for different people. Differences in metabolism and lifestyle can affect the time required to achieve results. You may not experience immediate results.
If you fail to comply with ALL of the above conditions we will not be obliged to give you a refund.
Customs Charges & Seizures
Thousands of boxes of Prime Male are sent around the world each month, the majority of them reach the customers successfully and without any extra charges.
Sometimes customs charges are added to the parcel or the parcel is seized by customs and destroyed or sent back.
It is the customer’s responsibility to pay any customs charges that are added to your parcel. You will not be refunded is your parcel is seized by customs. If the parcel is returned to us we will refund you, minus the shipping cost.
If a parcel is held by customs and requires additional documentation, our support team will provide this to you.
It is your responsibility as the customer to check your local import and customs laws before ordering.
Due to the number of countries that we send to and ever changing laws, we are unable to keep up to date with each country.
Note: There are never charges for customers in the USA, UK, or EU as we ship from within the US and EU.